HELP i cant get a call back for an interview?

Question

B**************
999-999-9999
******@******.com



PROFESSIONAL EXPERIENCE:
TEKsystems/ Syracuse University
Desktop Support (Contract)
Aug. 2007-Sept. 2007; Aug. 2009-Sept. 2009
Provided desktop and Wi-Fi technical support for incoming students seeking to access the university wireless or LAN networks.
Upgrades, installs and troubleshoots networks, networking hardware devices and software.
Repaired any and all issues with clients bookstore laptops or desktops. Including but not limited to boot sector repair, hardware replacement, required security upgrades, repair or reload of OS software.
Worked extensively with all network aspects of windows 98, me, 2000, xp, vista, windows 7, and Mac osx or higher. Including but not limited to repair of network adaptors, and repair of drivers and software controlling said network adaptors.
Fully installed computers and there peripherals in dorm rooms were the student was unable to do so themselves.
Identified and disabled rogue networks operating within campus boundaries.


Verizon Telecom
10/2007 – 09/2009
Fiber optics support analyst
Applied my knowledge of computer networking and security, on customers’ home computing devices.
Diagnosed passive optical network issues including PON cards and ERX servers.
Located optical line terminals in which light were bad, or non-existent.
Diagnosed and repaired optical network terminals, sometimes including full
reload of software.
Dispatched when issues in the central office could not be corrected remotely.

CableOne, Inc.
Solutions Support Specialist
01/2006 - 06/2007
Maintained constructive relationships between CableOne customers and the company
Setup service calls for signal issues
Setup and repair of Outlook express, Outlook 2000, Outlook 2002, Mac Mail
Reinstallation of the TCP/IP stack on Windows 98 and ME
Repaired the Internet Explorer browser
Resolved Mac OSX connectivity issues using Ethernet
Solved Windows 95, 98, 2000, NT, and XP connectivity issues using Ethernet and USB
Dealt with Windows XP connectivity issues using wireless with the SBG900 Cable Modem

2Wire
Technical Support/Help Desk
1/2005 - 9/2005
Ensured the customer had an excellent experience with SBC Yahoo DSL technical support.
Solved connectivity issues between the 2Wire Home Portal and the computer including Ethernet, USB, and wireless.
Created trouble tickets for no sync issues.
Walked customers through an entire setup including establishing sync and authentication with SBC servers.
Setup and repair of Outlook express, 2000, and 2002.
Solved Mac OSX connectivity issues including USB, airport wireless, and CAT5
Provided users with information on establishing a multi-computer network, and walking customers through setup.

EDUCATION:
Associates of Science in Computer Science December 2004
High-Tech Institute Phoenix, Arizona

Courses taken included:

A+ Hardware A+ Software
Computer Forensics Networking Concepts
Windows Administration Exchange Server Administration
Linux Administration Cisco Fundamentals and Security
Network Security Critical Thinking and Problem Solving
General Psychology Dimensions of Human Relations


is there something wrong with my resume????

Answer 1

Your experience is a bit lacking. Anybody who can read between the lines can see that you've never risen above entry level work. This is a big issue for you.



I would cut out some of the technical terminology. PONs do not impress anybody other than entry level folks. Repairing Internet Explorer and a TCP/IP stack is a five minute joke.



Your work history needs to be an escalation... I was tech support for a local ISP... I was a junior admin... Network team... etc.



Could you answer a question about RTP stream dropping in G PONs vs B PONs? If not, don't mention the tech stuff.

Answer 2

i could in simple terms pass to the interview at the same time with your hair finding the suitable it may in the mean time. yet while that's not interior your ability, in simple terms say which you had yet another criminal accountability you may not reschedule on short be conscious (it rather is assuming she despatched the e-mail on short be conscious and that it hasn't been sitting on your inbox for 2 days or something like that). say sorry and ask in case you may have yet another interview. call incredibly of digital mail if in any respect attainable.

Answer 3

There are several language errors, there vs their. were vs where, etc,



Try to shorten the length somewhat by grouping and summarizing. The lists are great for yourself, but there is no need to list jobs for each company. Unless you're fairly along in your career, the standard is still to try for a one page resume.